Get Work as a Service Desk Manager – St Albans – Onsite in the United Kingdom
Job title: Service Desk Manager – St Albans – Onsite
Company: Senitor Associates
Job description: Job Category: Software & Web Development SalaryÂ£40000 – Â£60000 per annum 2023-08-30 2023-09-06 Senitor https://www… down/ Responsibilities: Meeting the development team & stakeholders to discuss and plan projects. Developing and implementing Vue-based…
Location: St Albans
The Service Desk Manager position in St. Albans is an on-site role that entails managing the service desk operations within a company. The main responsibilities of this role include overseeing the daily operations of the service desk team, ensuring that all IT incidents and service requests are managed effectively and efficiently. The Service Desk Manager is also responsible for providing continuous training and development for the team, as well as managing vendor relationships and ensuring that all necessary hardware and software is available to support the service desk function.
In this role, the Service Desk Manager will collaborate with other IT teams and departments to ensure smooth and seamless resolution of IT incidents and service requests. They will act as a point of escalation for complex issues and will work closely with the IT management team to implement appropriate measures and strategies to improve service desk performance.
To succeed in this role, the Service Desk Manager must possess strong leadership skills and have a comprehensive understanding of IT service management principles and practices. They should also have excellent problem-solving and communication skills, as well as the ability to work under pressure and manage competing priorities.
The ideal candidate for this role will have previous experience in managing an IT service desk team, preferably within a large organization. They should also have a solid understanding of ITIL (Information Technology Infrastructure Library) and have experience working with service desk management tools.
This position offers a competitive salary and benefits package, as well as the opportunity for career growth and advancement within the organization. The Service Desk Manager will have the opportunity to work in a dynamic and fast-paced environment, where they can make a significant impact on the overall success of the IT function.
Overall, this Service Desk Manager role in St. Albans is an exciting opportunity for an experienced IT professional to showcase their skills and expertise in managing a service desk team and contributing to the overall success of an organization’s IT function.
Job date: Fri, 01 Sep 2023 05:31:34 GMT
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